Privacy Policy

Introduction
NG Enterprises Pty Ltd (Trading as Palsonic) ("Palsonic", "we", "us", or "our") is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with us through our website, retail stores, and customer service channels.

Collection of Personal Information
We may collect personal information from you in various ways, including but not limited to:

- Direct Interactions: When you purchase our products, create an account, subscribe to our newsletter, enter a competition, or contact us for customer support.
- Automated Technologies: As you interact with our website, we may automatically collect technical data about your equipment, browsing actions, and patterns.
- Third Parties: We may receive personal information about you from third parties, including business partners, sub-contractors in technical, payment, and delivery services, advertising networks, analytics providers, and search information providers.

The types of personal information we may collect include:
- Name
- Address
- Email address
- Telephone number
- Payment information
- Purchase history
- IP address
- Browser type and version
- Time zone setting
- Browser plug-in types and versions
- Operating system and platform

Use of Personal Information
We use your personal information for the following purposes:
- Processing Transactions: To process your orders and payments, deliver products and services, and manage your account.
- Customer Service: To provide you with customer support and respond to your inquiries and requests.
- Marketing: To send you information about our products, services, promotions, and special offers. You can opt-out of receiving marketing communications at any time.
- Improving Our Services: To analyse and improve our products, services, and website functionality.
- Legal Compliance: To comply with legal obligations and protect our legal rights.

Disclosure of Personal Information
We may disclose your personal information to:
- Service Providers: Third-party service providers who assist us in operating our business, such as payment processors, delivery services, and IT support.
- Business Partners: Partners with whom we collaborate to offer products, services, or promotions.
- Legal Authorities: Government bodies, regulators, law enforcement agencies, courts, or other third parties where we believe disclosure is necessary to comply with legal or regulatory obligations, or to protect our rights or the rights of others.
- Corporate Transactions: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.

Data Security
We take reasonable steps to protect your personal information from unauthorized access, use, alteration, and disclosure. We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk.

Your Rights
You have certain rights regarding your personal information, including:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You have the right to request correction of any inaccurate or incomplete personal information.
- Deletion: You have the right to request the deletion of your personal information in certain circumstances.
- Objection: You have the right to object to the processing of your personal information for direct marketing purposes.

To exercise any of these rights, please contact us using the contact details provided below.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the updated policy will be effective from the date of posting.

Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

NG Enterprises Pty Ltd (Trading as Palsonic)
Email: customerservice@palsonic.com.au
Phone: 1300 657 888
Address: P.O. Box 6490
Alexandria NSW 2015

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This Privacy Policy was last updated on 30 July 2024.